Sleep Trial & Returns

Last updated: September 26, 2026

30-Night Sleep Trial

We want you to love your pillow, and we know a new pillow can take a little getting used to. That's why eligible purchases come with a 30-night sleep trial. The terms below explain how it works.

1. Trial period

  • Your trial starts on the date your order is marked as delivered by the carrier and lasts 30 nights.
  • Your body needs time to adjust to a contoured pillow, so we ask that you sleep on it for at least 14 nights before requesting a return. Return requests are accepted from night 14 through night 30.
  • Requests made after night 30 are not eligible for a refund.

2. How to start a return

  • Email us at support@memsleep.com with your order number and the reason for your return before sending anything back.
  • If your return is approved, we'll send you a return authorization and the return address. Items sent back without a return authorization, or to any other address, will not be accepted or refunded.
  • Once approved, you have 14 days to ship your return and send us the tracking number.

3. Eligibility

  • The sleep trial is limited to one trial per customer, household, and shipping address.
  • The trial covers one pillow per order. Any additional pillows in the same order may be returned only if they are unused and in their original packaging.
  • Items must be the original product we sent you, clean, and free of stains, odors, pet hair, tears, or other damage, with the original cover and all included parts.
  • We inspect every return. Items that don't meet these conditions will not be refunded and can be sent back to you at your expense.
  • Final-sale or clearance items, gift cards, and products bought from anyone other than our official store are not eligible.

4. Return shipping

  • Return shipping costs are the customer's responsibility.
  • Please use a trackable shipping method. We are not responsible for returns lost or damaged in transit, and we can't issue a refund for a return we never receive.

5. Refunds

  • Approved refunds are issued to your original payment method within 5 to 10 business days after we receive and inspect your return. Your bank may take additional time to post it.
  • Refunds cover the price you paid for the returned item. Original shipping charges, expedited shipping, and shipping protection fees are non-refundable.
  • Bundles and promotions: if you return part of a discounted bundle or promotional offer, your refund will be the amount you paid minus the regular price of the items you keep. Any free gift included with your order must be returned, or its regular price will be deducted from your refund.

6. Damaged, defective, or incorrect items

  • If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos of the item and packaging.
  • Once confirmed, we'll send a replacement or issue a refund. We may ask you to return the item first.
  • This is separate from the sleep trial and doesn't count as your one trial.

7. Lost or stolen packages

  • Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address entered by the customer.
  • Once the carrier marks a package as delivered to the address provided, we are not responsible for loss or theft, but we're happy to help you file a claim with the carrier.

8. Cancellations and exchanges

  • Orders can be canceled within 12 hours of purchase, as long as they have not yet shipped. After that, the order will be treated as a return under this policy.
  • We don't offer direct exchanges. If you'd like a different item, return the original under this policy and place a new order.

9. Fair use

  • We reserve the right to refuse a return or refund where we see signs of abuse, including repeated or excessive returns, returns of items that are not the original product, or requests that don't follow this policy.
  • If you have a problem with your order, please contact us first. We resolve most issues quickly. If a payment dispute or chargeback is filed, we will provide your order details, delivery tracking, and our correspondence with you to your payment provider.

10. Changes to this policy

We may update this policy from time to time. The version in effect on the date of your purchase applies to your order.

Contact

Questions about returns or the sleep trial? Email us at support@memsleep.com.